The company Eleni-Maria Lazaridou of Konstantinos, supporting e-commerce lazaridisshoes.com gives you the opportunity, through the completeness of the descriptions which it posts on its pages, to enjoy the privilege of direct contact with the products available on its screen your computer quickly and easily.
Wanting to highlight the benefits of using the internet in our daily markets, we list below the terms and conditions for the return of defective or non-defective products.

Product Returns due to delivery error

In all cases in which other than the sold items are delivered, by type or quantity or there is a missing property which has been previously agreed in writing with the COMPANY Lazaridou Eleni-Maria of Konstantinos, the customer returns the products to check and confirm the error. In this case, the costs of returning the products to the company as well as the costs of returning to the customer are borne by the COMPANY Lazaridou Eleni-Maria of Konstantinos, as long as the method of return proposed by the company is observed.

Returns of defective products

The return of the products, which are considered defective upon delivery will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging.

In case it is found that the item has a construction defect, if this is confirmed by the COMPANY Lazaridou Eleni-Maria of Konstantinos, the following applies:

• The guarantee is provided for a limited period of time which is stated in the detailed characteristics of the product. After the end of this period the replacement of the products is possible with an additional charge following a new agreement with the customer.

•  The return of the product to be replaced must be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging. If it is a defect that was found later after delivery and the packaging does not exist or also if the product packaging was received by the distributors during the delivery of the item, the product packaging is not required.

•  The return of the products will take place either by personal and means of transport of the COMPANY Lazaridou Eleni-Maria of Konstantinos, or by courier, or in one of the stores maintained by the COMPANY

• In cases of return by courier, the customer is charged with the shipping costs to the COMPANY Lazaridou Eleni-Maria of Konstantinos, and the COMPANY Lazaridou Eleni-Maria of Konstantinos, is charged with the shipping costs of the replaced.

•  After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check.

•  If the defect is found, the product is replaced, otherwise the transaction is canceled in case the product can not be replaced in a reasonable time and the Company can not find another product of similar or better characteristics or equivalent value for replacement. In case of cancellation of the transaction, the refund of the original purchase is made in the same way as the initial payment of the customer to the COMPANY Lazaridou Eleni-Maria of Konstantinos.

•  In particular, in case of debit via credit card, the Company Lazaridou Eleni-Maria of Konstantinos, will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract with the customer without relevant responsibility of the COMPANY Lazaridou Eleni-Maria of Konstantinos, now. The COMPANY Lazaridou Eleni-Maria of Konstantinos, after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option “collection from the store”, it will be refunded to him from any branch of the company of the Company Lazaridou Eleni-Maria of Konstantinos. In case of payment by bank transfer, a reverse bank transfer will be made from the accounts of the Company Lazaridou Eleni-Maria of Konstantinos, to the customer.

•  The product is received and checked to determine the defect reported by the CUSTOMER.

•  Provided that they have been previously received and checked by the COMPANY, Lazaridou Eleni-Maria of Konstantinos, the item will be replaced with a similar new one, or in case of unavailability with another new product of similar quality and price, otherwise if the The customer does not want a replacement, the original purchase will be refunded to the customer. The refund is made in the same way as the initial payment of the customer to the COMPANY Lazaridou Eleni-Maria of Konstantinos.

•  Shipping costs both for the return of the products to the COMPANY Lazaridou Eleni-Maria of Konstantinos, and for the return to the CUSTOMER of the replaced product are borne by the COMPANY Lazaridou Eleni-Maria of Konstantinos.

•  In case the products are returned damaged or incomplete, the Company of Lazaridou Eleni-Maria of Konstantinos, has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offsetting of this claim against the customer.

 Right of unjustified withdrawal by the customer

The CUSTOMER has the right to withdraw from the purchase contract within a period of 7 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and even when there are many products in the same order from the delivery of the last while when there is an obligation to deliver products at regular intervals from the delivery of the first. The withdrawal is made under the following conditions:

•  This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted, only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.

•  The declaration of withdrawal is exercised in writing or electronically and the Company Lazaridou Eleni-Maria of Konstantinos, is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it arrives.

•  The consumer must, within 7 days from the day he notified the company of his request for withdrawal, return the product (s) in accordance with the terms of this paragraph.

•  Following the declaration of withdrawal, the COMPANY Lazaridou Eleni-Maria of Konstantinos, is obliged to return the price received, within 7 days from the receipt of the products.

• Delivery costs are not refundable if the customer had chosen a method of delivery other than the cheapest standard method of delivery offered by the Company Lazaridou Eleni-Maria of Konstantinos.

•  The refund to the customer will be made by the same means by which the initial collection was made. Specifically in the case of debit by credit card as follows: in case until the withdrawal and return of the item has been paid to the COMPANY Lazaridou Eleni-Maria of Konstantinos, the price from the Bank, the COMPANY Lazaridou Eleni-Maria of Konstantinos, will be obliged to inform the Bank for the cancellation of the transaction and the bank will carry out any transaction provided on the basis of the contract it has drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of payment in cash, if the customer had chosen the option “collection from the store”, it will be refunded to him from the store where he received the product. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer.

•  The customer is liable to indemnify the company if he made use other than that necessary to ascertain the nature, characteristics and use of the goods in the period up to the declaration of withdrawal. The determination of the nature, characteristics and use of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting in use the good. The company Lazaridou Eleni-Maria of Konstantinos, is willing to inform the customer for any question about the nature and use of the products. In case of opening the packaging or use of the products, their value is automatically reduced as the product is characterized as used and the customer must compensate the company for reducing the value of the product. The reduction of the value from the opening of the package and consequently from the characterization of the product as used is examined on a case by case basis and is determined by the company and is usually in the order of 20% -30%. with the customer its compensation even with mutual set-off.

• In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the one provided until the withdrawal statement.

• In case the products are returned damaged or incomplete, the Company of Lazaridou Eleni-Maria of Konstantinos, has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of this claim against the customer.

Exceptions to withdrawal

There is no room for retreat

•  Products that are not suitable for return, for health reasons or for hygiene reasons, and which have been unsealed after delivery.

Withdrawal form

The declaration of withdrawal is exercised in writing or electronically with a simple letter in which the details of the document (number, date, name), the description of the product for which the withdrawal is exercised as well as contact details of the withdrawn.